Return and Refund Policy
Please review our return and refund policy carefully. This policy explains the conditions and procedures for returning products and requesting refunds.
Easy Returns
Simple return process
2 Days Window
Return within 2 days of delivery
Quick Refund
Refund in 5-7 working days
Fast Processing
Efficient handling of returns
Return Policy
If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on our website. Return/Exchange request must be raised within 2 days from the date of delivery.
Valid reasons to return an item
- Delivered product is damaged (physically destroyed or broken / defective)
- Delivered product is incomplete (has missing items and/or accessories)
- Delivered product is incorrect (wrong product/size/color, fake item, or expired)
- Delivered product does not match product description or picture (product not as advertised)
- Delivered product does not fit. (Size is unsuitable)
Conditions for Returns
- The product must be unused.
- The product must include the original tags, user manuals, warranty cards, invoice and accessories.
- The product must be returned in the original and undamaged manufacturer's packaging/box.
This term does not apply to certain * PRODUCTS.
* Electric/Electronic products which can get easily damaged by voltage fluctuation (Horn, Bulb, Ignition coil, Spark Plugs, Sensors etc.).
* Mobil products supplied by MJL or any other Brand products which have an open type QR code scanning option on the bottle or packaging.
* Liquid Items non return/refundable.
NOTE: It is important to indicate the Order Number and Return Tracking Number on your return package to avoid any inconvenience/delay in your return process. If your returned item does not meet the above requirements, we reserve the right to reject any request for a refund.
Refund Policy
If any particular product is eligible for a refund, the refund method should be based on the table below depending on buyers Initial Payment Method. The shipping fee is not refundable.
| Payment Method | Refund Option | Refund Time |
|---|---|---|
| Cash On Delivery | Bank Deposit/bKash | 5 - 7 working days |
| Internet Banking | Bank Deposit / Mobile Payment Reversal | 5 - 7 working days |
| Card (Debit/Credit) | Debit or Credit Card Payment Reversal | 5 - 7 working days |
Need Help?
If you have any questions about our Return and Refund Policy, please contact us:
Email: [email protected]
Phone: +8801977165675
